Data protection policy

1. Introduction
KLIMATIKA AC AND REFRIGERATOR MAINTENANCE L.L.C ("we", "us", "our") is committed to protecting and respecting your privacy. This Data Protection Policy outlines our practices regarding the collection, use, and disclosure of personal data in compliance with UAE Data Protection Law (Federal Decree-Law No. 45 of 2021).

2. Definitions

• Personal Data: Any information relating to an identified or identifiable natural person;
• Processing: Any operation or set of operations performed on personal data, whether or not by automated means;
• Data Subject: The natural person to whom the personal data relates.

3. Data Collection
We collect personal data for the following purposes:

• To provide and manage our services;
• To communicate with you;
• To improve our website and services;
• To comply with legal obligations.

The types of personal data we collect include, but are not limited to:

• Name;
• Contact information (email, phone number);
• Payment information;
• IP address.

4. Legal Basis for Processing
We process personal data based on one or more of the following legal bases:

• Your consent;
• The necessity of processing for the performance of a contract;
• Compliance with a legal obligation;
• Our legitimate interests, provided they do not override your rights and freedoms.

5. Data Subject Rights
As a data subject, you have the following rights:

• The right to access your personal data;
• The right to rectify inaccurate or incomplete data;
• The right to erase your data (right to be forgotten);
• The right to restrict processing;
• The right to data portability;
• The right to object to processing;
• The right to withdraw consent at any time.

6. Data Security
We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:

• Encryption of personal data;
• Regular testing and evaluation of our security measures;
• Access controls to personal data.

7. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When personal data is no longer needed, we securely delete or anonymize it.

8. Data Sharing
We do not share personal data with third parties except in the following cases:

• With your explicit consent;
• When necessary for the performance of a contract;
• To comply with legal obligations;
• To protect our rights, property, or safety, or that of our users or the public.

9. International Data Transfers
If we transfer personal data outside the UAE, we ensure that the recipient provides an adequate level of data protection, in compliance with UAE Data Protection Law.

10. Cookies
We use cookies to enhance your experience on our website. Please refer to our [Cookie Policy] for more information.

11. Changes to this Policy
We may update this Data Protection Policy from time to time. We will notify you of any changes by posting the new policy on our website and updating the effective date.

12. Contact Us
If you have any questions or concerns about this Data Protection Policy or our data practices, please contact us at:

• Email: info@klimatika.ae;
• Address: Dubai, UAE.

Effective Date: 28/06/2024